* It is best to type in the first part of the name, and then wait for the drop-down menu and choose the facility from the drop-down menu
* Please look at the details carefully; if you need to change the facility, just go back one step.
* Your credit/debit card is completely safe and secure.
** We accept all Visa, MasterCard, AmericanExpress, Discover, Diners, JCB credit/debit cards.
This is a notification that your order has been processed and that we are waiting to receive a number for you.
Once the number is assigned you will receive an SMS with the PrisonConnect number to use.
The PRISON CONNECT number is usually assigned right away - real-time!
In certain rare cases the number is not available immediately; in such cases we may need several days to assign you a number.
We kindly ask that you be patient, and to keep in mind that our system is actively looking for a number for you.
This part of the process is not up to us, so we don’t know how many days it will take, but we are always doing everything to acquire the number for you as soon as possible.
Welcome to PRISON CONNECT!
You have successfully created your PRISON CONNECT account.
If you have any questions, please don’t hesitate to contact us support@prisonconnect.us - we want to keep you a happy PRISON CONNECT user!
If you received an sms with a PRISON CONNECT number for your chosen facility, the service is available immediately. You can test your new PRISON CONNECT number by calling it from any phone other than your registered cellphone; the call will ring and it will redirect to your cellphone.
Very important!
In order to receive calls from your inmate on your PRISON CONNECT you must first:
- Give the Prison Connect number to the inmate (in a letter/email, during a visit, on the phone)
- Register the PRISON CONNECT number with the prison phone provider
- Fund their account
*See our FAQ and TUTORIAL section for details
If you received an sms:
Thank you for signing up for PRISON CONNECT. A PRISON CONNECT number will be available shortly.
This is a notification that your order has been processed and that we are waiting to receive a number for you.
Once the number is assigned you will receive an SMS with the PRISON CONNECT number.
PRISON CONNECT is usually assigned right away - real-time!
In certain rare cases the number is not available immediately; in such cases we may need several days to assign you a number. We kindly ask that you be patient, and to keep in mind that our system is actively looking for a number for you.
This part of the process is not up to us, so we don’t know how many days it will take, but we are always doing everything to acquire the number for you as soon as possible.