*For inmates in state prison/county jail - you still have to pay the prison phone provider (e.g. GTL, Securus, ICSolutions, etc.) for the phone call service. We are helping to pay much less for their services. • For inmates in federal prison - the inmate's commissary account will be charged for the cost of a local call when the inmate calls the Prison Connect number. **In very rare cases it can take up to 72 hours to receive a number